Reference

How ares118 Terms & Conditions Protect Your Play

Q: What can I do if I disagree with a game outcome?

Report it to support@ares118.bet within 48 hours with your game ID and account details. Our investigation includes server logs and game history. We communicate the outcome via email within seven days.

When you open an account with ares118, you're entering a transparent agreement that sets out your rights, our responsibilities, and how we handle deposits via DANA, OVO, GoPay…

Account ownership and access rulesPayment and withdrawal securityData handling and privacy

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What These Terms Cover

ares118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply from the moment you register until you close your account or request deletion of your data. They govern how you deposit funds through DANA, OVO, GoPay and QRIS, how we verify your identity before large withdrawals, and what happens if there's a dispute

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over a transaction or game outcome. Access to ares118 and eligibility to hold an account depends on local law. We retain transaction records and account history for up to seven years to comply with regional requirements, and we update these terms when payment methods, regional regulations,
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or security practices change — we'll notify you via your registered email before major changes take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR ACCOUNT

How to Contact Us About Terms Questions

Team online

Email Support

Send questions about account terms, data rights or payment rules to [email protected]. We respond to emails within 24 hours and keep a record of your request.

Live Chat

Open live chat from your account lobby between 08:00 and 23:00 Jakarta time, seven days a week. Our agents can explain specific clauses and help you understand your obligations.

Account Settings

Visit Settings > Account & Security to view your active terms, request data exports, or update contact details. Changes take effect immediately and are logged in your history.

DATA AND SECURITY

How We Protect Your Information Under These Terms

Data Retention

We keep your account data, payment records and game history for the period specified in our terms — typically seven years for compliance — then delete it unless law requires us to retain it longer.

Identity Verification

Before approving withdrawals over 5,000,000 IDR, we verify your name and ID document against your account details. This protects both you and our system from fraud.

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted and processed through secure payment gateways. Your banking details never touch our servers directly.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings and prevent unauthorized access. You can manage cookie preferences in your browser settings.

Right to Access Your Data

Request a full export of your personal data, transaction history and account activity via [email protected]. We provide it in machine-readable format within 14 days.

Dispute Resolution

If you dispute a withdrawal or game outcome, contact support with your transaction ID. We investigate within seven days and communicate findings via email.

Frequently Asked About ares118 Terms

When you request account closure via Settings > Account & Security, we suspend all activity, return any balance to your nominated payment method within three business days, and retain your data for compliance — typically seven years — before deletion.

No. Our terms allow one active account per person. If we detect duplicate accounts using the same identity documents, phone or payment method, we close them and may retain any balance pending investigation.

Daily withdrawal limit is 50,000,000 IDR; monthly limit is 200,000,000 IDR. Requests over 5,000,000 IDR require identity verification. These limits appear in your account's Withdrawal page and may change based on your verification level.

If your deposit is deducted from your bank but doesn't appear in your lobby within 15 minutes, contact support with your bank receipt. We investigate and restore funds within one business day if the payment was not credited.

Report it to [email protected] within 48 hours with your game ID and account details. Our investigation includes server logs and game history. We communicate the outcome via email within seven days.

We share payment details only with our DANA, OVO, GoPay and QRIS processors for transaction handling. We do not sell personal data. Law enforcement requests are handled according to local jurisdiction requirements.

You can request deletion of non-essential data via support. Account identifiers and transaction records must be kept for seven years to meet compliance obligations, but we delete gameplay history and communication records upon request.

How ares118 Terms & Conditions Protect Your Play

How to Contact Us About Terms Questions

Email Support

Live Chat

Account Settings

How We Protect Your Information Under These Terms

Data Retention

Identity Verification

Payment Security

Cookie and Tracking

Right to Access Your Data

Dispute Resolution

Frequently Asked About ares118 Terms

01 What happens if I close my account?

02 Can I have multiple accounts with ares118?

03 What are the withdrawal limits mentioned in the terms?

04 How do the terms handle late or failed DANA, OVO, GoPay and QRIS deposits?

05 What can I do if I disagree with a game outcome?

06 Do you share my data with third parties under these terms?

07 Can I request my data be deleted before the seven-year retention period?

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