How do I report a security or privacy concern?

Contact our support team immediately via the live chat in your account or email support@ares118.bet. Describe the issue clearly. For urgent security concerns, label your email 'Security Alert' and we'll escalate it to our security team right away.

Reference

How we protect your account and data on ares118

Q: Can I see what personal data ares118 stores about me?

Yes. Email support@ares118.bet and ask for a data subject access request. Include your account username and email. We send a file with all your stored information within 30 days. You can also update your profile directly in your account settings.

Q: Can I ask ares118 to delete my account and all my data?

Yes. Send a deletion request to support@ares118.bet with your account details. We'll close your account and remove your personal data where local law permits, though we keep transaction records for compliance and dispute resolution as required.

When you open an account with us, your privacy, payment safety and account security come first.

DANA, OVO, GoPay and QRISAccount verification in minutesData security built in

Explore Lobby Read FAQ

Our policy scope and where local law permits

ares118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ares118 operates where local law permits. Your use of the platform depends on local law in your region, and we comply with applicable regulations governing online gaming, data protection and financial transactions in Indonesia. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are

1
subject to your payment provider's terms and Indonesian financial law. We retain account data for the duration of your membership plus a retention period required by law, and we do not sell your personal information to third parties. If you are in a region where access
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or eligibility is restricted, we may limit your account features. You can request a copy of your data, ask us to correct information, or request deletion where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your account or legal questions

Team online

Live Support Chat

Open your account and head to the support widget in the lobby. Our team responds during operating hours. Ask about account access, data requests or payment verification.

Email Support

Send a message to [email protected] with your account details and question. We reply within one business day with answers about privacy, withdrawals or account closure.

Account Settings

Log in and go to your account menu. Update your contact information, review your deposit history and manage your legal preferences directly from the dashboard.

SECURITY AND DATA

How we keep your account safe and your data private

Account Verification

When you open an account, we verify your identity to comply with Indonesian financial law and prevent fraud. This takes minutes and protects both your funds and our platform from misuse.

Encrypted Transfers

Your deposits via DANA, OVO, GoPay and QRIS use encrypted connections. Withdrawal requests are verified by our payment team before processing to ensure money reaches the right account.

Cookie and Tracking Consent

When you first visit ares118, we ask about cookies. Essential cookies run the lobby and process your bets; analytical cookies help us improve the platform. You control these in your browser settings anytime.

Data Deletion Requests

Request a copy of your personal data or ask for deletion where local law permits. Email [email protected] with 'Data Request' in the subject line. We respond within 30 days with your information or confirmation.

Password and Login Security

Your password is encrypted and never shared. Enable account notifications in your settings to see login alerts. If you spot suspicious activity, contact support immediately and we'll lock your account.

Third-Party Policy

We do not sell or rent your personal data. Payment partners (DANA, OVO, GoPay, QRIS) see only transaction details they need. Analytics and security vendors sign data-protection agreements with us.

Your account, data and rights – commonly asked

Yes. Email [email protected] and ask for a data subject access request. Include your account username and email. We send a file with all your stored information within 30 days. You can also update your profile directly in your account settings.

We keep your account data for as long as your account is active, plus a legal retention period for tax and compliance reasons. After that, we delete it unless we have a lawful reason to keep it, such as fraud investigation or outstanding payment dispute.

No, we do not sell your data. Your DANA, OVO, GoPay and QRIS details go only to those payment providers for transaction processing. We use analytics partners under data-protection agreements; they cannot use your data for other purposes.

Contact our support team immediately via the live chat in your account or email [email protected]. Describe the issue clearly. For urgent security concerns, label your email 'Security Alert' and we'll escalate it to our security team right away.

Yes. Your password is encrypted and we recommend a strong, unique password. Turn on login notifications in your account settings to see when your account is accessed. If you see unauthorized access, contact support and we'll lock your account immediately.

It means your ability to use ares118 and access certain features depends on the laws in your region. If local law restricts online gaming or certain player types in your area, we may limit your account. We comply with Indonesian regulations where you play from.

Yes. Send a deletion request to [email protected] with your account details. We'll close your account and remove your personal data where local law permits, though we keep transaction records for compliance and dispute resolution as required.

How we protect your account and data on ares118

How to contact us about your account or legal questions

Live Support Chat

Email Support

Account Settings

How we keep your account safe and your data private

Account Verification

Encrypted Transfers

Cookie and Tracking Consent

Data Deletion Requests

Password and Login Security

Third-Party Policy

Your account, data and rights – commonly asked

01 Can I see what personal data ares118 stores about me?

02 What happens to my data if I close my account?

03 Do you share my payment information with third parties?

04 How do I report a security or privacy concern?

05 Is my account protected if someone else tries to log in?

06 What does 'where local law permits' mean for my access?

07 Can I ask ares118 to delete my account and all my data?

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