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How We Keep Your Privacy Safe

When you open an account with ares118, your personal information and payment details are protected by industry-standard encryption and secure server protocols.

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ares118 How We Keep Your Privacy Safe
PRIVACY CONTACT PATHS

How to Request Changes or Report Concerns

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Email Support

Submit data requests, privacy concerns or account-access inquiries to our support email. We respond within 48 hours on weekdays and confirm receipt of all privacy-related requests in writing.

Live Chat

Chat with our team during operating hours (09:00–00:00 Jakarta time, Monday to Sunday) to ask about how your data is stored or to update your communication preferences instantly.

Account Settings

Update your email, phone number and communication consent directly in your ares118 account dashboard under Privacy & Preferences without contacting support.

DATA HANDLING STANDARDS

Our Security and Retention Practices

Encrypted Wallet Access

Your DANA, OVO, GoPay and QRIS linked accounts are encrypted end-to-end. We never store your payment credentials; we only store a secure token that your bank or payment provider uses to process withdrawals.

Cookie and Tracking Policy

We use cookies to remember your login status, game preferences and language setting. Functional cookies are essential; you can disable analytics cookies in your browser settings without losing core account features.

Account Security Verification

When you request a withdrawal or change your password, we send a verification code to your registered email or phone. This two-step check prevents unauthorized access even if your login credentials are compromised.

Data Retention Timeline

Account activity logs are kept for two years. After you close your account, we retain your identity documents and transaction history for seven years to comply with anti-money-laundering regulations.

Your Access Rights

You can request a full export of your personal data, account history and payment records by emailing our support team. We deliver a complete digital copy within 15 business days at no charge.

Third-Party Sharing Limits

We share data only with payment processors, fraud-detection services and regulatory authorities where local law permits. We never sell your email address, phone number or gambling history to marketers or data brokers.

Frequently Asked Questions About Your Data

We keep your identity documents, deposit and withdrawal records for seven years after account closure for anti-money-laundering compliance. Transactional logs are deleted after two years. You can request earlier deletion of non-essential data through our support team.

Yes. Email our support team with your request, and we'll compile your complete account data, login history, payment records and game activity. We send the digital export within 15 business days at no cost. This includes DANA, OVO, GoPay and QRIS transaction details.

No. We never sell your contact information or gambling history to marketers, brokers or third parties. We share data only with our payment processors, fraud-detection vendors and regulators where local law permits.

Your payment credentials are never stored on our servers. We use secure tokens issued by your bank or payment provider. When you withdraw, your bank verifies the request directly, and we never see your actual account numbers or passwords.

You can unsubscribe from marketing emails through the link in any email we send you, or go to your ares118 account settings and toggle off 'Marketing Communications' under Privacy & Preferences. You'll still receive account and security alerts.

You can close your account anytime through your settings. After closure, we retain identity verification documents and transaction history for seven years to meet regulatory requirements. Non-essential personal data can be deleted sooner upon request.

We use cookies to keep you logged in, remember your game preferences and language choice, and track site performance. Essential cookies can't be disabled, but you can turn off analytics cookies in your browser settings without affecting your ability to play or withdraw.

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